Most people undergoing orthodontic treatment have important obligations during the day. At Heinrichs Orthodontics, we value your time and understand the importance of minimizing time missed at school or work. We accommodate as many requests for after school appointments as possible, however, during orthodontic treatment, we will need to see you regularly and some of your appointments may occur during work or school hours.
Late arrivals: We respect your valuable time and do our best to run on schedule. To serve each patient in a prompt and efficient manner, we ask that you arrive on time for your appointment. In fairness to the other scheduled patients, if you are more than 15 minutes late we may not be able to accomplish your entire prescheduled procedure and may find it necessary to reschedule your appointment.
Missed Appointments: Successful orthodontic treatment requires a series of scheduled appointments throughout treatment. It is in the patient’s best interest to reschedule a missed appointment as soon as possible. We realize that once in a while unforeseen circumstances could necessitate changing an appointment; however, to avoid any late or missed appointment fees, we ask that you contact our office 24 hours prior to any cancellation.
Rescheduling: We ask that you give us at least 24 hours notice when rescheduling an appointment, as we have set aside time to accommodate your specific treatment needs. Missed appointments and numerous appointment changes are the main reason for treatment time to be extended. Our office reserves the right to charge a $50 fee to reschedule appointments with less than 24 hours notice or for missed appointments.